Bice Osei Kuffour, known as ‘Obour’, has resigned as the Acting Managing Director of Ghana Post effective immediately. He expressed pride in leading the organization through its transformation since January 2022 and thanked supporters. Under his tenure, Ghana Post introduced the “GhPostPay” platform and received notable awards for customer service, contributing to its modernization efforts.
Bice Osei Kuffour, known as ‘Obour’, has officially resigned as the Acting Managing Director of Ghana Post Company Limited. He shared this decision through a Facebook post, reflecting on his tenure that began on January 4, 2022. Obour noted that it was a privilege to steward the organization during its transformation into a modern and customer-focused postal and logistics entity.
In his resignation announcement, Obour stated, “I assumed office as Managing Director of Ghana Post on January 4, 2022, and it has been an honor and a privilege to serve in this role.” He emphasized his pride in guiding Ghana Post through significant modernization efforts aimed at improving efficiency and customer service.
Furthermore, he expressed gratitude towards Hon. Ursula Owusu, the Board of Directors, as well as the dedicated staff of Ghana Post for their commitment, which he deemed instrumental in the company’s progress during his leadership.
Ghana Post has embraced technological innovation to enhance service accessibility for customers. Notably, the “GhPostPay” platform was initiated in 2019 to support its digital transformation strategy. The organization has also focused on digitizing services, including the introduction of a digital address system across its offices.
The company has received prestigious accolades, including the Best EMS Call Centre Award in 2017 and the Best Customer Care Award in 2018, both presented by the Universal Postal Union in Switzerland, highlighting its dedication to excellence in customer service.
In conclusion, Bice Osei Kuffour’s resignation marks a significant transition for Ghana Post, an organization that has made strides towards modernization under his leadership. His acknowledgment of team efforts and the technological advancements adopted illustrate a commitment to improving postal and logistics services in Ghana. As he moves on to new opportunities, the foundation laid during his tenure will likely influence the future direction of Ghana Post.
Original Source: www.ghanaweb.com
